Liteed ITS – Event-Driven Issue Tracking System
Liteed ITS is an automation-ready issue tracking system built for SLA-sensitive teams and structured execution. Manage projects, tasks, priorities, and escalations while integrating seamlessly with internal and external systems through the Liteed Event Bus.
ITS Walkthrough Video
- Projects and issues with structured metadata
- Priority, status, assignee, and SLA policy control
- Open task dashboards and audit visibility
- Event-driven integration with Slack, Teams, Jira, CRM, and microservices
Overview
Liteed ITS is not just a ticket tracker. It is a structured execution layer that connects issue management with automation. Every issue can emit events and trigger workflows across your infrastructure.
Core Modules
- Projects: isolated execution contexts with clear ownership
- Issues: tasks, bugs, and structured metadata
- SLA Policies: response and resolution timers
- Priorities & Status: enforceable workflow states
- Comments: contextual discussion with timestamps
- Audit Trail: created and updated tracking for accountability
SLA and Escalation
Attach SLA policies directly to issues. Detect at-risk states before breaches happen and trigger escalation workflows automatically.
- P1/P2 style policy support
- At-risk detection events
- Breach events and escalation triggers
- Full visibility for compliance and reporting
Event Bus Integration
Every issue lifecycle change emits structured events. These events can trigger notifications, engineering tasks, CRM updates, AI workflows, or custom automation services.
- issue.created, issue.updated, issue.status.changed
- issue.atRisk and issue.breached events
- Slack and Teams notifications
- Jira, Linear, or GitHub synchronization
Built on Liteed Core
Liteed ITS runs on the Liteed Automation Platform with microservice architecture, organization isolation, role-based access, and scalable deployment across SaaS, cloud, or on-prem environments.