Overview
Two important updates were released on November 10, 2025. The Liteed Chatbot Widget reached version 0.0.12 with a complete live agent flow and improved session control. In parallel, the Liteed Automation Platform received new features for event tracking and live agent integration.
Chatbot Widget v0.0.12
This version introduces live agent functionality and several user experience improvements. Conversations can now switch between AI and human support without losing context, giving end users a more natural and flexible interaction.
Main changes
- Live agent flow: request, take over, give back, and full message exchange
- Welcome message: displayed automatically on session start
- Loading banner: shown while the chat initializes or reconnects
- About & Legal view: available in the menu with legal links
- Session delete and export: allows users to clear or download their chat history
How it works
When a visitor requests a live agent, the chatbot switches to waiting mode until an operator claims the session. Once done, the conversation continues seamlessly. Agents can return control to AI at any time, keeping the entire dialogue in one timeline.
Automation Platform Update
The platform now supports new logging and monitoring capabilities, providing a clearer view of how events and handlers perform. It also introduces server-side support for the same live agent flow implemented in the widget.
New features
- Events log: detailed execution tracking with handler-level status
- Chatbot integration: session handling and live agent messaging added to the core platform
These features align the platform with the chatbot update, allowing automation, monitoring, and live operations to work together. More about the platform can be found at liteed.com/platform.
Summary
The November 2025 release strengthens both the chatbot and the automation platform. Widget 0.0.12 focuses on seamless AI-human handoff and transparency, while the platform gains structured observability and event tracking. Together, they mark an important step toward connected, intelligent automation.