How Liteed Automates Business Processes: SaaS And On Premise

Introduction

Liteed focuses on one thing: make real business processes run smoother, more predictable, and less dependent on manual effort. To do this, we offer two main ways to automate: a ready to use SaaS platform and an extensible microservice architecture that can be deployed on premise or in a dedicated environment.

Both options share the same philosophy: take the way you already work, formalize it into clear steps and data, then automate it with an event driven backbone and AI where it adds real leverage.

Illustration: The Liteed Automation Platform at the center, connecting micro-automations, AI components, and major systems like ERP and CRM through a unified event-driven architecture.

Two Ways To Automate With Liteed

In practice companies usually fall into two groups that need different levels of flexibility.

• SaaS platform: shared infrastructure, standard modules, fast onboarding.
• Extensible microservice architecture: custom flows, deep integrations, your own infrastructure or isolated environment.

The core capabilities are similar, but the trade off is different. SaaS favors speed and simplicity. The extensible architecture favors control and tailored automation.

SaaS Automation: Fast Start For Small Teams

The SaaS version of the Liteed Automation Platform is ideal for small companies and teams that want results without a long project. You use existing tools and modules that are already wired together and maintained by us.

• Liteed AI Advisor for daily guidance, accountability, and simple process support.
• Liteed Chatbot Widget for website chat, lead capture, and basic customer workflows.
• Built in event bus for common flows such as notifications, reminders, and simple system to system sync.

Because it is shared SaaS, customization focuses on configuration. You plug in your data, define rules inside the existing tools, and connect popular third party services through prebuilt handlers. This is usually enough for small companies that want to remove obvious friction without a full digital transformation.

The limitation is intentional. You extend within the boundaries of the existing tools. If you need very specific logic, deep domain workflows, or special data models, you move to the extensible architecture.

Extensible Microservice Architecture: Custom Automation

Established small companies and growing teams often need automation that matches their own way of working. Liteed provides an event driven microservice architecture that can be deployed on premise or in a dedicated cloud environment under your control.

• Each capability is a microservice with a clear API: chat, AI advisor, event bus, secrets vault, integrations, reporting, and more.
• New services can be added for your domain specific logic without breaking the existing platform.
• You can run the stack in your VPC, on your servers, or in a regulated environment where data residency is important.

This approach works for companies of any size, but the benefit becomes clear when you have multiple teams, several systems to integrate, and processes that are specific to your business model.

Instead of bending your company around a tool, you extend the platform around your company. The event bus, automation engine, and observability layer stay the same. Your custom logic lives in dedicated services that plug into this backbone.

From Existing Process To Automated Flow

Liteed does not start from technology. We start from the process you already run, even if today it lives in spreadsheets and chat messages. The typical path looks like this:

1. Capture the reality: document the current steps, inputs, and outputs, plus who is responsible at each stage.
2. Formalize the flow: define states, events, and rules. Decide what “done” and “blocked” mean in precise terms.
3. Design the automation: map each step to an automated handler, a human task, or a hybrid action.
4. Implement and observe: deploy as a set of event driven workflows, then monitor how they behave in production.

The same method works for both SaaS and on premise. The difference is how deep you go. SaaS usually focuses on lighter flows and existing modules. The extensible setup adds custom services and domain specific state machines.

AI For Onboarding, Funnels, And Communication

AI is not a separate toy in this picture. It is a component inside the automation. Liteed uses LLMs in three main areas.

AI Assisted Onboarding

New clients go through predictable steps: collecting information, signing agreements, granting access, and receiving first value. AI helps by:

• Guiding customers through forms and next steps via chat or email.
• Explaining complex options in clear language based on your templates and policies.
• Summarizing onboarding status for your team, highlighting blockers and risks.

Funnel Automation

Leads move from initial interest to qualified opportunity and then to closed deals. AI and automation combine to:

• React to events from your website, CRM, or ads platform.
• Trigger follow ups and nurture sequences without manual chasing.
• Score and enrich leads based on behavior and available data, within your rules.

Customer Communication

Across the lifecycle customers ask questions, report issues, and request changes. Liteed connects:

• Website chat via the Liteed Chatbot Widget.
• Email and tickets, where AI drafts answers and summarizes context while humans stay in control.
• Proactive notifications and status updates generated from live process state.

The key is that AI always sits on top of clear processes and reliable data, instead of improvising around chaos.

Two Way Integrations Through The Event Bus

Real automation does not live in one system. It coordinates several tools that a company already uses. Liteed solves this with a central event bus.

• Systems publish events such as “invoice created”, “contract signed”, “lead qualified”, or “inventory reserved”.
• Handlers subscribe to these events and react: update another system, send a message, trigger a workflow, or call an AI model.
• Two way integrations keep data in sync, for example between CRM, ERP, support, and internal tools.

Instead of point to point scripts that are hard to maintain, you get a clear, auditable graph of who listens to what, and which actions follow which events. This is the same for SaaS and on premise. The difference is who controls the infrastructure and how custom the handlers are.

Choosing The Right Path For Your Company

A simple way to decide between SaaS and the extensible architecture is to look at your current situation.

• If you are a small company or early stage team: start with SaaS. Use AI Advisor, the chatbot, and standard automations to remove obvious manual work and test what brings value.
• If you are an established team with several tools already in place: consider the microservice architecture. You keep your existing products and add a structured automation layer on top, including on premise if needed.
• If you need strict control over data and infrastructure: deploy Liteed into your own environment and extend it with domain specific services.

In all cases the principle stays the same: formalize the real process, automate it step by step, and use AI where it amplifies humans instead of replacing them.

Conclusion

Liteed automates business processes in two complementary ways. The SaaS platform gives small companies a fast, practical starting point using existing tools. The extensible microservice architecture lets growing organizations and demanding environments build custom, event driven automation that matches their own way of working.

Whether you start in the cloud or on premise, our focus is the same: connect your systems, formalize your flows, integrate AI into onboarding and customer communication, and keep everything in sync through a reliable event bus.